Please note: This website is intended for wholesale orders only. We do not process or fulfill retail orders through this platform. For any retail-related queries, kindly contact us directly for further guidance.
Shipping Policy for Wholesale Jewelry Orders
We take utmost care in packaging and shipping wholesale jewelry orders to ensure safe and timely delivery. However, once the shipment is handed over to the carrier, certain factors are beyond our control. Our policy regarding shipping and logistics issues is as follows:
Shipping Charges: For ready stock orders, shipping charges will be displayed at the time of checkout. For customized wholesale orders, shipping costs are calculated based on the delivery location, total weight of the shipment, and the selected shipping carrier. Once you place your wholesale order, we will calculate the exact shipping charges and share the details with you via email. Shipping charges include freight, insurance, Indian customs clearance, agent fees, and packaging costs. Please note: You will be solely responsible for any import duties, customs fees, taxes, or other charges applicable in your country. These charges must be paid by the recipient.
Delayed Shipments: We are not responsible for delays caused by shipping carriers, customs processing, or unforeseen external factors. Estimated delivery times are provided by the carrier and are subject to change. No refunds will be issued for shipping delays.
Lost or Misplaced Packages: If the package is lost due to the carrier’s fault, the refund will be issued by the insurance company, provided that the shipment was insured before dispatch and the customer opted and paid for insurance. If the package was not insured, we will not be liable for any refund, replacement, or compensation for lost shipments.
Damaged Shipments: If the package arrives damaged, customers must file a claim with the carrier. If the shipment was insured, we will assist in processing the claim with the insurance provider. Refunds or replacements will only be provided based on the insurance company’s approval.
Undeliverable Packages & Return to Sender: If a package is returned due to an incorrect shipping address, non-availability of the recipient or failure to clear customs, the customer will be responsible for reshipping costs. Additionally, any customs duties or import taxes incurred upon the package’s return to our country will be the customer’s responsibility, as the return will be considered an import on our end. These charges must be settled before reshipping or issuing any further instructions regarding the order. No refunds will be issued for shipping charges in such cases.
